FAQ | Totemmaker.net

We ship worldwide.

Orders over €100 in Europe and over €200 worldwide are always free. For other shipping costs please take a look here.

We are shipping from Lithuania, Vilnius.

Most of our products can be used from 10 years old with the help of adults. However, please take a look at the age recommendation at each product’s description, as it may vary.

ABS/PC plastic. Click here to learn why.

Not for the moment, although we are currently working on it.

The warranty period is 2 years and begins at the time the customer receives the product. For more information please visit this page.

In such case please contact us at support@totemmaker.net and we will do our best to solve the problem.

If you don’t like what you got, you can undo the entire order within 14 days period from receiving the order.

The cancellation does not require any mandatory form or method, however we highly recommend to contact us at support@totemmaker.net before sending the product back, as every situation is different and we will try to find the best solution for all parties.

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