Shipping

Important Information Regarding Delivery

 

1. Taxes and VAT

 

VAT – When purchasing your order online with a non-EU shipping address, all products are deducted the VAT in a checkout

Other Taxes – Orders outside the EU may apply additional taxes that are subject to the country of destination. These taxes and duties are not included in your purchase price and are the responsibility of the customer. The import customs bill will be issued to you when the order arrives in your country. Please inform yourself about the customs duties in your country.

 

2. Delivery time calculation

 

The time required for delivery can depend on the day of the week, the delivery option you chose and the country that is being delivered to. Most of our orders are ready for shipment within 2 business days from the purchase.

Upon delivery to the courier, the commodity handling falls beyond the control of Totem. The Time effectiveness above is only provided for reference and the actual one may be different and vary from place to place. Totem will not be liable for the abovementioned Time effectiveness.

You can track the whereabouts of your order at any time with parcel tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.

 

Delivery time = ready for shipment + shipment

 

3. To guarantee a smooth delivery, we suggest the following:

  • It’s a good idea to use a delivery address where someone will be present to accept the delivery
  • You should make sure the delivery service has your telephone number.
  • Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.

If you have further questions, please contact us support@totemmaker.net

 

 

Delivery Type and Cost

 

1. Europe Delivery

 

For any orders with value exceeding € 250,-
free shipping to EU countries will be provided; 

however, free shipping is not available for orders subject to discounts.

 

PS: the customer for which free shipping is provided may not designate the courier, which will be determined at the sole discretion of Totem.

 

Option 1. Standard Post – Europe delivery

Features: only fit for parcels less than 3 KG; cheaper, traceable.

Time: Eu-countries – 6 Business Days.

Price: The Delivery price is determined by package weight, and will be charged directly to you after the ordering process.

 

up to 0.1 kg € 4.2
up to 0.5 kg € 4.9
up to 1 kg € 5
up to 2 kg € 5
up to 3 kg € 11

* VAT incl.

 

Option 2. UPS Standard Europe delivery

Features: traceable; timely information update.

Time: 2 – 5 Business Days.

Price: varies by country and the exact price will be calculated at the check-out. However, we recommend you to contact us to find the best individual solution for large parcels: support@totemmaker.net.

 

Option 3. UPS Express

Features: short Time effectiveness, expensive, trackable and timely information update

Shipment Time: 1-2 Business Days.

Price: This option is always associated with extra costs. The Delivery price is determined by package weight, and will be charged directly to you after the ordering process. UPS is our default courier. Tracking numbers are sent in automatically generated mails keeping you up-to-date of your shipment.

 

2. Worldwide Delivery

 

Option 1. Standard Post – Worldwide delivery

Features: only fit for parcels less than 2 KG; cheap, traceable.

Time: Non-EU – up to 21 day.

Price: the Delivery price is determined by package weight, and will be charged directly to you after the ordering process.

 

up to 0.1 kg € 4
up to 0.5 kg € 6
up to 2 kg € 9

* VAT excl.

 

 

Option 2. UPS Expedited Non-Europe delivery

Features: traceable; timely information update.

Shipment Time: 2 – 7 Business Days.

Price: the exact price will be calculated at the check-out. We can also tailor your order more to your wishes. If you are interested in an offer with the exact shipping cost please contact us support@totemmaker.net.

 

Option 3. UPS Express

Features: short Time effectiveness, expensive, trackable and timely information update

Shipment Time: 1-2 Business Days (+1 Business day to reach remote areas).

Price: This option is always associated with extra costs. The Delivery price is determined by package weight, and will be charged directly to you after the ordering process. UPS is our default courier. Tracking numbers are sent in automatically generated mails keeping you up-to-date of your shipment.

 

 

We can also tailor your order more to your wishes. If you are interested in an offer with the exact shipping cost please contact us support@totemmaker.net.