Shipping

 

 

Free Europe delivery over 45 Eur!

Free worldwide delivery over 200 Eur!

With standard Post.

We can also tailor your order more to your wishes. If you are interested in an offer with the exact shipping cost please contact us support@totemmaker.net.

 

1. Delivery method & shipping costs

 

EU countries

 

Option 1. Standard Post – EU countries

Time: 6 Business Days, might be longer.

Tracking: Yes.

 Free EU delivery  over 45 Eur!
 up to 0.1 kg€ 3.99
 up to 0.5 kg€ 4.50
 up to 1 kg€ 4.90
 up to 2 kg€ 5.50
 up to 3 kg€ 5.50

VAT incl.

 

Option 2.  Delivery by courier (UPS, DHL, Itella or other best option to yours destination)

Features: tracking possibility; timely information update.

Time: 2 – 5 Business Days.

Price: varies by country and the exact price will be calculated at the check-out. However, we recommend you to contact us to find the best individual solution for large parcels: support@totemmaker.net.

 

Option 3. Express delivery by courier (UPS, DHL, Itella or other best option to yours destination)

Features: Time effectiveness, expensive.

Shipment Time: 1-2 Business Days.

Price: This option is always associated with extra costs. The Delivery price is determined by package weight, and will be charged directly to you after the ordering process. Tracking numbers are sent in automatically generated mails keeping you up-to-date of your shipment.

 

Worldwide Delivery

 

Option 1. Standard Post – Worldwide delivery

Features: only fit for parcels less than 2 KG; cheap, traceable.

Tracking: Yes.

Time: Non-EU – up to 21 day.

 

 Free  non-EU delivery  over 200 Eur!
 up to 0.1 kg€ 4.2
 up to 0.5 kg€ 5.5
 up to 2 kg€ 9

* VAT excl.

 

Option 2. Non-Europe Delivery by courier (UPS, DHL, or other best option to yours destination)

Features: traceable; timely information update.

Shipment Time: 2 – 7 Business Days (+1 Business day to reach remote areas).

Price: the exact price will be calculated at the check-out. We can also tailor your order more to your wishes. If you are interested in an offer with the exact shipping cost please contact us support@totemmaker.net.

 

Option 3. Non-Europe Express Delivery (UPS, DHL, or other best option to yours destination)

Features: time effectiveness, expensive, timely information update

Shipment Time: 1-2 Business Days (+1 Business day to reach remote areas).

Price: This option is always associated with extra costs. The Delivery price is determined by package weight, and will be charged directly to you after the ordering process. Tracking numbers are sent in automatically generated mails keeping you up-to-date of your shipment.

 

 

2. Important Information Regarding Delivery

 

Taxes and VAT

 

VAT – When purchasing your order online with a non-EU shipping address, all products are deducted the VAT in a checkout. 

Other Taxes – Orders outside the EU may apply additional taxes that are subject to the country of destination. These taxes and duties are not included in your purchase price and are the responsibility of the customer. The import customs bill will be issued to you when the order arrives in your country. Please inform yourself about the customs duties in your country.

 

Delivery time calculation

 

The time required for delivery can depend on the day of the week, the delivery option you chose and the country that is being delivered to. Most of our orders are ready for shipment within 2 business days from the purchase.

Upon delivery to the courier, the commodity handling falls beyond the control of Totem. The Time effectiveness above is only provided for reference and the actual one may be different and vary from place to place. Totem will not be liable for the abovementioned Time effectiveness.

You can track the whereabouts of your order at any time with parcel tracking. You’ll receive the Track ID or parcel number and the appropriate link via email.

 

Delivery time = ready for shipment + shipment

 

To guarantee a smooth delivery, we suggest the following:

– It’s a good idea to use a delivery address where someone will be present to accept the delivery

– You should make sure the delivery service has your telephone number.

– Make use of packet-tracking. By doing so you’ll have a clear idea when your packet will be delivered, and you’ll be informed about any problems along the way (e.g. if no one was home or the address was not found). Then you can directly contact the delivery service.

 

If you have further questions, please contact us support@totemmaker.net