Privacy Policy

 

We at Totem have the most respect for our customers’ privacy. In no way will we violate this philosophy. We will not release any information gathered about our customers.

Any privacy concerns should be directed to support@totemmaker.net; we take all privacy concerns very seriously and will respond appropriately and quickly. Our customers have been our number one priority and will continue to be our first priority in the future.

 

Privacy Policy

Version of 24 May 2018

 

Your privacy and personal data security is our concern. In implementation of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), we ensure particularly transparent and fair processing of personal data.

This Privacy Policy covers your rights and information on processing of your personal data.

The controller of your personal data is Totem, a branch of Aldrea UAB, registration number 304802602, located at the address Saulėtekio al. 15, LT-10224 Vilnius, contact tel. +370 61879892, e-mail address: support@totemmaker.net

 

1. HOW DID WE CHANGE AFTER THE NEW LAW CAME INTO FORCE?

 

1.1. We have been concerned with the security of your personal data since the inception of our business; therefore, our activities will not undergo radical changes. When the new regulation came into force, we simply had to supplement your rights with the new rights. We will further comply with the following personal data protection and processing principles:

1.1.1. personal data shall be processed lawfully, fairly and in a transparent manner (lawfulness, fairness and transparency);

1.1.2 personal data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);

1.1.3. processed personal data shall be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (data minimisation);

1.1.4. personal data shall be accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy);

1.1.5. personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);

1.1.6. personal data shall be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures (integrity and confidentiality).

 

2. WHAT PERSONAL DATA RELATING TO ME IS REALLY NOT COLLECTED AND PROCESSED BY YOU?

 

2.1. We do not collect data of history of your browsing on the websites of third parties and do not store it;

2.2. We do not transfer any data on your browsing on our website which would suggest your identity.

 

3. WHAT MY PERSONAL DATA IS COLLECTED AND PROCESSED BY YOU?

 

3.1. We collect and process only adequate and relevant your personal data limited to what is necessary in relation to the purposes for which they are processed.

3.2. Personal data we collect and process when you make purchases:

3.2.1. When you purchase in our e-store www.totemmaker.net without creating an individual account for the purposes of conclusion and performance of the contract we collect the following personal data in relation to you:

  • name;
  • surname
  • telephone number;
  • e-mail address;
  • address for delivery of the goods you purchase.

 

3.4. Personal data we collect and process where you create an account in our e-store, but do not make any purchases:

3.4.1. To make your purchases in our e-store totemmaker.net as comfortable and quick as possible, you may create your personal account. If you create a personal account, we collect and process the following personal data in relation to you:

  • name;
  • surname;
  • e-mail address;
  • telephone number;
  • IP address.

 

3.5. We collect and process personal data which is voluntarily provided by you to us.

3.5.1. When creating an account in our e-store totemmaker.net you may provide additional personal data which is not mandatory for purchase of goods and may be used when sending birthday wishes to you, with a view to putting forward general and personalised proposals to you as a matter of priority, creating a possibility to take part in the sales promotions, programs organised by us or facilitating other purchases:

3.5.2. You may additionally provide the following information to us:

  • gender;
  • date of birth;

 

3.6. Other personal data we collect and process when you use our e-store:

3.6.1. If you purchase in our e-store, we also collect and process the following data for your convenience:

  • purchase history;
  • history of behaviour in the e-store;
  • IP address;
  • payment history;
  • history of communication between you and us including electronic correspondence.
  • main information on the third parties receiving a good/goods.

 

3.6.2. You may specify another person to whom the goods purchased by you will be dispatched if such person has given his/her consent to you. By providing information of the third parties collecting the good to us you confirm that you have a consent of such persons to transfer, use and processing of their personal data.

 

4. FOR WHAT PURPOSES YOU COLLECT AND PROCESS MY PERSONAL DATA?

 

4.1. We collect your personal data only for specified, explicit and legitimate purposes and your personal data will not be further processed in a manner that is incompatible with those purposes.

4.2. Your personal data processed for the purpose of preparation for conclusion of a contract:

4.2.1. If you create a personal account in our e-store, but do not purchase anything, you may come back to continue your purchase without additional registration at any time. For the purposes of providing you a possibility to continue your purchase at any time, we collect and process the following data in relation to you:

  • name;
  • surname;
  • telephone number;
  • e-mail address;
  • IP address.

 

4.2.2. For the afore-mentioned purpose, you may also provide your additional personal data which will be processed by us only if you enter and save such data in your personal account.

4.3. Your personal data processed for the purpose of conclusion and performance of a contract:

4.3.1. In order to sell the goods chosen by you in the e-store totemmaker.net, we must process the following personal data relating to you:

  • name;
  • surname;
  • telephone number;
  • e-mail address;
  • address for delivery of the goods you purchase;
  • IP address.

 

4.3.4. We regret to note that if you fail to provide the afore-mentioned personal data, we cannot sell the goods to you, since we must process such data for the purpose of conclusion and performance of a contract and we are obliged to process personal data by the legal acts of the Republic of Lithuania governing payments by internet and accounting.

4.4. Your personal data processed for the purpose of improvement of services and analysis of the activities:

4.4.1. We want that use of our e-store totemmaker.net was as simple and comfortable to you as possible; therefore, we carry out an analysis of our activities on a regular basis and process the following personal data in relation to you:

  • purchase history;
  • history of browsing in the e-store;
  • payment history;
  • answers given during surveys;
  • history of communication between you and us including electronic correspondence.

 

4.7. Your personal data processed for the purpose of examination of your requests and enquiries:

4.7.1. In pursuance of providing high quality services and ensuring full service to you, we also process your personal data you provide to us when creating a personal account and making purchases for the purpose of examination of your enquiries and requests.

4.8. Your personal data is processed for the purpose of after-sales service.

4.8.1. When you make purchases in our e-store and purchase certain goods, the goods are subject to the after-sales service. To this end, when you apply to us for after-sales service, we collect and process the following personal data relating to you:

  • name;
  • surname;
  • telephone number;
  • e-mail address;
  • delivery address;
  • order details.

 

5. IS MY PERSONAL DATA COLLECTED AND PROCESSED IN A LAWFUL MANNER?

 

5.1. We assure you that we collect and process your personal data only on lawful grounds, i.e. we collect and process your personal data only on the following grounds:

5.1.1. when you purchase goods, a purchase-sale contract is concluded between you and us and we process your data on this ground;

5.1.2. when you register in our e-store and create a personal account, we process your personal data for the purpose of preparation for your purchase of goods in the future;

5.1.3. when you give your consent to processing of your personal data;

5.1.4. for the purposes of compliance with the requirements of the laws applicable to use;

5.1.5. at the direction of the institutions authorised by the State.

 

6. CAN I OBJECT TO PROCESSING OF MY PERSONAL DATA AND USE THE E-STORE TOTEMMAKER.NET? 

 

6.1. You can always object to processing of your personal data intended only for analysis and marketing purposes. Nevertheless, it may be impossible to finish the purchase without the data obligatory for implementation of the data, since we cannot fulfil such order.

 

7. TO WHOM MY PERSONAL DATA IS TRANSFERRED?

 

7.1. Personal data will be transferred only to reliable third parties with which we have concluded contracts and only to the extent necessary for provision of the service. For the purposes of proper provision of services to you, we transfer your personal data only to the following partners:

7.1.1. companies providing courier services which deliver the goods to you at the addresses indicated by you;

7.1.7. companies providing marketing services.

7.2. We also provide your personal data to:

7.2.1. law enforcement authorities in accordance with the procedure provided for in the legal acts of the Republic of Lithuania;

7.2.2. public authorities and courts where such duty is provided by the applicable legal acts.

 

8. HOW LONG MY PERSONAL DATA IS STORED?

 

8.1. Your personal data will be stored as long as necessary for performance of the contract for purchase of goods but no less than for the period for which we are obliged to store it by the legal acts regulating our activities. Your personal data processed subject to our consent to such processing of personal data will be processed and stored till the date of withdrawal of your consent.

 

9. HOW CAN I ACCESS MY PERSONAL DATA PROCESSED BY US?

 

9.1. You are entitled to access your personal data processed by us. You may access your personal data processed by us in the following ways:

9.1.1. by sending a request to us by e-mail: support@totemmaker.net.

 

10. HOW CAN I RECTIFY/SPECIFY MY PERSONAL DATA?

 

10.1. If you have noticed that your personal data is inaccurate or incomplete and want to rectify or specify such data, you may do this in the following ways:

10.1.1. in your personal account, my profile editing settings;

MY ACCOUNT –> DASHBOARD

10.1.2. by sending a request to us by e-mail: support@totemmaker.net.

 

11. CAN I REQUEST THAT MY PERSONAL DATA WAS DELETED?

 

11.1. You are entitled to request that we did not process your personal data any longer and deleted it, your personal data will be deleted after receipt of your request.

11.2. We regret to note that your personal data will not be deleted from our database if, after receipt of your request, we will determine that:

11.2.1. your personal data is necessary for achievement of the purposes for which such data was collected or processed;

11.2.2. you have not withdrawn your consent to processing of your personal data;

11.2.4. we are obliged to process your personal data according to the applicable European Union and national legal acts;

11.2.5. your data must be processed due to bringing, enforcement or defence of legal claims.

11.3. You may submit a request for deletion of your personal data in the following ways:

11.3.2. by sending a request to us by e-mail: support@totemmaker.net.

 

12. CAN I RESTRICT THE RIGHT TO PROCESS MY PERSONAL DATA? HOW CAN I DO THIS?

 

12.1. You have the right to restrict our possibility to process your personal data. If you restrict processing of your personal data, we will not carry out any actions with your personal data, except for storage of personal data. You may restrict processing of personal data subject if at least any of the following circumstances exists:

12.1.1. your personal data is inaccurate (in this case, personal data processing actions will be restricted till verification of the accuracy of the data);

12.1.2. your personal data is processed in an unlawful manner but you do not agree that your personal data as deleted;

12.1.3. your personal data is necessary for bringing, enforcement or defence of legal claims.

12.2. You can restrict your personal data processing in the following ways:

12.2.2. by sending a request to us by e-mail: support@totemmaker.net.

 

13. CAN I WITHDRAW MY CONSENT AND HOW CAN I DO THIS?

 

13.1. You may withdraw your consent to processing of your personal data at any time. You can withdraw your consent in the following ways:

13.1.2. by sending a request to us by e-mail: support@totemmaker.net.

 

14. WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I EXERCISE IT?

 

14.1. The right to data portability implies that you have the right to receive the personal data provided by you and processed by us by automated means in a structured, commonly used and machine-readable and interoperable format. Where this is possible in technical terms and you request so, such your data may be transferred directly to another person indicated by you.

14.2. You may submit a request for provision or transmission of personal data in a structured format in the following ways:

14.2.2. by sending a request to us by e-mail: support@totemmaker.net.

 

15. HOW CAN I SUBMIT MY REQUEST FOR EXERCISE OF MY RIGHTS?

 

15.1. You may submit requests related to processing of your personal data to us in the following ways:

15.1.3. by sending a request to us by e-mail: support@totemmaker.net.

15.2. We identify you in our system by your e-mail address and name and surname. By submitting a request to us in one of the afore-mentioned ways you should always indicate your e-mail address and the name and surname in relation to which the request is made. If you fail to indicate the e-mail address and the name and surname or they do not coincide with the e-mail address and name and surname of the person who submits the request, we will not be able to properly identify you and provide the information requested by you or fulfil your request.

15.3.1. If you consider that your rights have been infringed, you may address the State Data Protection Inspectorate for protection of your rights.

 

16. WHAT ARE COOKIES? 

 

16.1. Cookies are small text files sent to your device when you use the respective website. Cookies help us to identify your device and improve the functionality of our website and use of our website for you.

16.2. For more details of cookies and use thereof, please read the Cookie Policy.

 

 

Cookie Policy

 

What are cookies?

Cookies are small text files sent to your device when you use the respective website. Cookies help us to identify your device and improve the functionality of our website and use of our website for you. Cookies are virus-free. Use of cookies is entirely safe for your devices and information available in them.

For what purposes we use cookies?

We use cookies with a view to improving the functionality of our website and mobile application and facilitating its use. We also use cookies with a view to personalising your browsing experience and the content displayed to you and putting forward of proposals which would be relevant namely to you. By virtue of cookies we analyse your browsing history and use such data with a view to providing you a possibility to use our services, for the purposes of statistical analysis, putting forward of commercial and advertising proposals to you. You depersonalised browsing data on the basis of which you cannot be identified may be transferred to our partners providing advertising services.

What cookies we use?

Technical cookies. Technical cookies help to represent the content of the website and mobile application in your device. Technical cookies help to ensure the functionality of the website and mobile application and tailoring thereof to your needs, for example, adaptation of representation of the website to the size of your screen. Technical cookies are necessary for proper functioning of the website and mobile application. Without them it would be impossible to provide a possibility to use our website and mobile application. Technical cookies also ensure that if you give your consent, you will not have to do this repeatedly when visiting our website or mobile application

The cookies do not collect information on you used for commercial or marketing.

Functional cookies. Functional cookies are aimed at improving the functionality of the website and mobile application, making the use of the website and mobile application more comfortable and effective. Functional cookies may be used for your saving the language of the website or mobile application you choose; at your request, functional cookies help to automatically remember your registration details, save your goods in your basket and fulfil similar functions supporting functioning of the website and mobile application chosen by you.

The cookies do not collect information on you used for commercial or marketing.

Analytical cookies. Analytical cookies are aimed at better knowledge of our website and mobile application visitors so that we could tailor the functioning of our website and mobile application to your needs and wishes in an as effective manner as possible. With the help of analytical cookies, we analyse our activities, what we do properly and what should be improved. Analytical cookies also help us to improve our activities and ensure that your visits on our website or mobile application were useful to you and the goods were relevant to you. The information collected by analytical cookies is generic and not personalised. The information collected by analytical cookies may be used with a view to representing the most popular viewed goods, providing information on the goods which are most relevant at that time and other information useful to you while you are browsing. Analytical cookies may also be used with a view to assessing the appropriateness of our promotional campaigns.

Targeted (commercial) cookies. Targeted (commercial) cookies are used with a view to personalising your browsing experience and the content displayed to you and putting forward of proposals which would be relevant namely to you. Targeted cookies analyse the browsing history and such data is used for the purposes of putting forward of commercial proposals to you. For example, when you purchase a mobile phone, we could offer you to purchase a suitable telephone case. Your depersonalised browsing data on the basis of which you cannot be identified may be transferred to our partners providing advertising services.

Cookies used by third parties

We have thoroughly verified and selected a list of our partners which have installed additional cookies and are not able to contact your personal data and cannot be associated with the particular identity but enable smooth provision of the service. For example, they allow making an anonymous comment or providing anonymous feedback about your services which are analysed with the help of our partners.

How can I manage the cookie settings?

You may manage cookies through the settings of the browser used by you by choosing the cookies you wish to accept and the cookies you wish to delete. You may refuse cookies at any time by deleting the cookies from your browser in which they are installed. The place in which you may manage cookies depends on the browser used by you. For more details on processing or deleting of cookies installed in our website, please visit the website of the browser used by you or review short instructions for the most popular browsers here: ChromeMozillaEdgeSafariOpera.

You also are entitled to withdraw your given consent to use of cookies at any time by submitting a request to us by e-mail support@totemmaker.net. When withdrawing your consent to use of cookies you also should delete the cookies installed in your browser.

Please note that if you refuse technical, functional and analytical cookies, you cannot use the website; thus, we do not recommend to delete or block the cookies.

 

Secure Browsing

 

Secure purchasing in the e-store totemmaker.net is ensured by the world-leading secure connection certificate SSL (Secure Socket Layer) provided by the international electronic signature certificate centre LetsEncrypt. Use of SSL certificate enables sending encoded information between the browser of the visitor and totemmaker.net server. For more details, please see here: https://letsencrypt.org/about.

Make sure that you browse in a secure website

On the left of the area for entering the address in the website protected by the SSL certificate there is a symbol (green lock) showing the security of the page.

Totemmaker.net does not accumulate data of login to the payment systems

We do not accumulate and process any data in relation to electronic payments. This information is not available to Totemmaker.net.

Amendments to the Privacy Policy

In certain cases (for example, due to amendments to the legal acts), we may amend this Privacy Policy. Any amendments will be immediately published on the website www.totemmaker.net. The moment what you visit the website www.totemmaker.net after the amendment of the Privacy Policy for the first time will be considered as the moment of familiarisation with the amendments to the Privacy Policy. For this reason, we recommend to verify the website on a regular basis www.totemmaker.net/privacy-policy.

 

 

Any more questions? Please contact us support@totemmaker.net